By creating an account you can:

• Quickly see your previous orders
• Reprint order documents
• Leave reviews
• Save address details to make your next order simpler
• Subscribe to our newsletter

Type your account email address in the box provided and select the 'reset password' button. We'll send a link to your email address to create a new password. If you're still having problems, contact us.

To change any of your details, please log in to your account. Then select to edit your details.

If you have checked that your promo code is correct and in date and it still isn’t working, please contact us

Once an order has been placed, we are unable to add a promotional code to it.

The subscription promo code will be delivered to your registered email address automatically. Kindly check your junk and spam folders as well.

Different stores and platforms will have various processes and policies. As a result, we do not have any information on product availability (number, colours, size, etc.) in retail store or other platforms.

We accept Visa Debit, Visa Credit, Mastercard, AMEX and ATOME.

If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

If there is any delivery charges, it will be shown at the check out page.

Our delivery options allow you to have your order delivered to any address that is within Singapore and not within the restricted zone.

Please contact our customer service officer by using the contact us form if you need to change or amend your orders after the order have been placed. It's not always possible to change or cancel an order once it has been placed, if your order has already been processed in our system, you will need to follow our returns procedure to obtain a refund.

You will be able to track your order once it has been processed and dispatched out. Please refer to your email confirmation on more details.

If you are not at home when we deliver your parcel, you will be able to arrange for a redelivery with us. We will be able to offer up to a maximum of 2 free redelivery attempts. Additional charges may apply for the 3rd redelivery.

Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by tracking your parcel with the tracking information provided to you. You may also contact our customer service using the contact form or reach out to us at onlineenquiries.sg@clarks.com for more information on your parcel.

If you would like to divert your delivery or order to a different address, please contact our customer service. If your order have already been processed, we might not be able to divert your parcel.

If you're not satisfied with your item(s), you can return them free of charge for a full refund within 14 days of receipt. Do note that exchange is not permitted. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.

Please contact our customer service agents using our contact form or email us at onlineenquiries.sg@clarks.com to request a return. Once your request has been approved, you will need to drop off your parcel at the nearest J&T Express drop-off point. You can find your nearest drop-off location here: :
https://www.jtexpress.sg/locate-us-jtpoint

You will receive an email notification once your refunds have been processed. Please allow 3 to 5 days for the refund to be credited back to your bank account once you have received confirmation that your refund has been processed. This may take a little longer, depending on how long it takes your payment provider to process the payment.

If the item(s) you return meet our criteria for returns, we will process the return as soon as we receive the item(s) back in our warehouse. In most cases, the refund is labeled as pending for up to 2 business days, and it can take up to 10 business days for you to receive the refunded amount. Do note that shipping costs are not reimbursed*.

We are only able to process returns that is bought from our store online locally.

You can contact our customer service by sending us an enquiry on the contact form or reach out to us directly at onlineenquiries.sg@clarks.com. Our customer service officer will get back to you as soon as possible.

No. Once an item has been ordered the price is fixed.

Please refer here

Our sizing is in UK sizes. We do suggest measuring your heel-toe measurement. Kindly compare your heel-toe measurement to the size chart. Please refer to our size chart here